SALES & EXCHANGE


All sales are final and we do not offer refunds for change of mind or personal preference. If you've ordered the wrong size, we're happy to help with a size exchange, subject to availability.

Exchanges must be requested within 7 days of delivery. Email us at help@krosso.in with your order number and exchange request.

Items must be returned unused, in their original condition, with all tags and packaging intact. Once received, returned items will undergo a quality check. If the product is used, damaged, or missing tags, we reserve the right to decline the exchange. In such cases, we'll share clear photos of the specific issue found (for example, signs of wear, missing tags, or damage) explaining why the item didn't pass the quality check.

Return shipping for a size exchange is to be borne by the customer. Once the returned item passes quality check, we'll ship the replacement to you at no additional cost.

If your requested size isn't available at the time of exchange, we'll offer you a choice of store credit or a refund to your original payment method.

 

Defective or Damaged Products

If you receive a defective, damaged, or incorrect product, email us at help@krosso.in within 48 hours of delivery with your order number.

To process your claim, you must share:

  • A clear, continuous unboxing video, from opening the sealed package to revealing the product. This is mandatory and is the only way we can verify the issue occurred before delivery.
  • Clear photos of the defect or damage, along with the product and its packaging.

Claims without an unboxing video may not be processed. Once verified, we'll replace the item at no cost to you, subject to stock availability. If a replacement isn't available, we'll offer you a choice of a full refund to your original payment method or store credit. In this case, we bear all return shipping costs and you will not be charged to send the defective item back to us.

 

Your Statutory Rights

Nothing in this policy limits or overrides any right or remedy you have under the Consumer Protection Act, 2019 in respect of defective goods or deficient service.


Refund Timelines

Where a refund is due, it will be processed to your original payment method within 7-10 business days of approval. Store credit, where chosen, is issued within 2-3 business days and can be used on any future order.

 

Need Help?

For any questions about an exchange, refund, or a defective item, write to us at help@krosso.in and we'll be happy to help.