Shipping policy

All orders are processed and shipped within 24-48 hours of purchase. Once shipped, you'll receive a confirmation email with tracking details so you can follow your package.

Orders are delivered within 3-5 days of shipping. Delivery timelines may vary slightly depending on your location and courier availability.

Shipping Charges

We offer free shipping on all orders across India. No shipping charges are added at checkout.

Areas We Deliver To

We currently ship all over India, subject to your PIN code being serviceable by our courier partners. If your PIN code isn't serviceable, you'll be notified at checkout or shortly after placing your order.

Cash on Delivery (COD)

We offer partial Cash on Delivery through Razorpay. This means a small advance payment is collected online at the time of order, with the remaining amount payable on delivery. Full details will be shown at checkout if COD is available for your order.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please write to us at help@krosso.in within 48 hours of the expected delivery date (or delivery, in case of damage) with your order number.

For damaged, defective, or incorrect items, sharing a clear, continuous unboxing video (from opening the sealed package to revealing the product) is mandatory to be eligible for a replacement or refund. Claims without an unboxing video may not be processed, as it's the only way for us to verify the issue occurred during shipping and not after delivery.

Failed Delivery / Incorrect Address

Please make sure your shipping address and contact number are correct at the time of ordering. If delivery fails because the address provided is incorrect or incomplete, or because you were unavailable to receive the package, the order may be returned to us. In such cases, we'll reach out to arrange re-shipping, which may involve an additional delivery attempt or charge.

Delays Beyond Our Control

Occasionally, deliveries may be delayed due to weather, courier disruptions, strikes, or other events beyond our control. We'll do our best to keep you updated in such cases.

International Shipping

International shipping is not available at this time. If we begin shipping internationally, delivery timelines, charges, and customs information will be added here.

Need Help?

For any questions about your order, tracking, or delivery, reach out to us at help@krosso.in and we'll be happy to help.